Frequently Asked Questions
Everything you need to know about our home essentials.
What is the standard shipping timeframe for my order?
Orders are typically processed within 1-2 business days. Standard shipping within the continental US generally takes 3-7 business days, depending on your location.
What is your return policy for home goods?
We offer a 30-day return policy for unused items in their original packaging. Please note that for hygiene reasons, bedding and towels must be unopened to qualify for a full refund.
How should I care for my BAINA textiles?
To maintain the longevity of your fabrics, we recommend machine washing on a gentle cycle with cold water and tumble drying on low heat. Avoid using bleach or harsh fabric softeners.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.
Are your products sustainably sourced?
Sustainability is at our core. We partner with manufacturers that prioritize organic materials and ethical labor practices to ensure our home goods are as kind to the planet as they are to your home.
Can I change or cancel my order after it has been placed?
We aim to process orders quickly, but if you need to make a change, please contact our support team within 2 hours of placement and we will do our best to assist you.