Returns & Exchanges

At BAINA, we want you to be completely satisfied with your purchase. If you are not entirely happy with your homeware items, we offer a 30-day return period for all unused and unwashed products in their original packaging.

Return Process

• 1.
  Initiate Your Request

  Log in to our returns portal using your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring all tags remain attached and the product is in its original condition.

• 3.
  Ship the Item

  Affix the prepaid shipping label provided via email and drop off the package at your nearest authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse team inspects the returned goods, we will process your refund to the original payment method within 5-7 business days.